Customer Care & Service Specialist – Plumbing & HVAC | 12 PM–8 PM

Done Right Today Plumbing Heating & Air Conditioning • Full-time • Wilmington, Delaware, United States • $24 / hour • 1w ago

Customer Care Specialist – Plumbing & HVAC

Done Right Today Plumbing, Heating & Air Conditioning
Wilmington, DE
Full-Time | In Person
Schedule: 12:00 PM – 8:00 PM

Are you friendly, organized, quick on the phone, and looking for more than just another office job?

Done Right Today is a fast-growing, family-owned plumbing, heating, and air-conditioning company serving homeowners throughout the Delaware area. We’re proud to be recognized as a 2026 Top Workplace and to have received a 2026 “Company Is Going in the Right Direction” award, reflecting the confidence our employees have in where we’re headed as an organization.

We’re continuing to grow our Wilmington team and are looking for a Customer Care Specialist who can help create an excellent experience from the very first phone call.

This role is a great fit for someone who enjoys helping people, staying busy, solving problems, and being part of a team where strong performance is noticed.

This is not just a call center position. It is an opportunity to learn the home service industry, build valuable skills, and grow with an award-winning company.

What You’ll Do

As a Customer Care Specialist, you will be one of the first voices customers hear when they call Done Right Today. You will help customers feel taken care of, gather the right information, schedule service appointments, and support our technicians and dispatch team so every job starts off right.

Your responsibilities will include:

Answering incoming customer calls in a friendly, professional manner
Scheduling plumbing, HVAC, and drain service appointments
Helping customers understand next steps for service
Entering accurate customer information into our system
Communicating with dispatch, office staff, technicians, and management
Following company processes and service standards
Keeping customer records updated and organized
Creating a positive first impression of Done Right Today
Supporting the team in a fast-paced office environment

Who We’re Looking For

We are looking for someone who is dependable, positive, coachable, and comfortable talking with customers throughout the day.

You may be a great fit if you have:

Customer service or call center experience
Strong phone and communication skills
Good computer skills
Strong attention to detail
A positive attitude and willingness to learn
Good judgment and problem-solving skills
The ability to stay calm and professional in a busy environment
Reliable, team-oriented work habits

Experience with HVAC, plumbing, dispatching, scheduling, or ServiceTitan is a plus, but not required.

What We Offer

Competitive hourly pay based on experience and performance
Health, dental, and vision insurance
Paid time off and paid holidays
401(k)
Career development and advancement opportunities
A growing company with room to move into other roles
Regular company events
Friendly team competition
A supportive, team-oriented work atmosphere
A company culture where strong performance is recognized
The opportunity to build your career with a 2026 Top Workplace

Why Join Done Right Today?

At Done Right Today, our customer experience matters. The person answering the phone is not “just taking calls.” You are helping homeowners get the support they need, helping our team run smoothly, and playing an important role in the growth of the company.

We are proud to have been named a 2026 Top Workplace and recognized with a “Company Is Going in the Right Direction” award. These awards are especially meaningful because they reflect feedback from our employees and the culture, leadership, and future we are building together.

If you are friendly, dependable, organized, and ready to build a career with a growing, award-winning home service company, we would love to meet you.

Apply today and take the next step with Done Right Today.

Pay: Up to $24.00 per hour

Benefits: